Introduction to Little Bird Mutual-Aid Hotline for Migrant Workers
Little Bird Hotline is a non-governmental organization which specially provides legal services for migrant workers. It was founded on June 6th, 1999 in Beijing, and established branch offices in Shenzhen and Shenyang in April and October in 2006 respectively, and a hotline was set up in Shanghai in June, 2011. Currently, there are 20 full-time staff, 7 part-time staff, 560 volunteer lawyers and 4,500 volunteers from the other sectors in Little Bird.
Besides providing legal counseling services for migrant workers, Little Bird Hotline, especially Beijing Little Bird Hotline also deals with labor disputes through mediation or non-lawsuit procedures to reduce the contradictions between enterprises and workers to the largest extent and promote a harmonious labor relationship. Since 2006, Little Bird has been providing trainings on occupational security and urban integration for migrant workers, teaching them how to recognize their own roles in the society, master necessary social etiquettes and useful social public information, learn how to communicate with employers, and get along well with workmates, know how to work safely and take precautions against occupational diseases. By doing this, Little Bird can help migrant workers to better work and live in cities, gain personal developments and protect their rights and interests.
The hotline is the channel for Little Bird to communicate with the target group--migrant workers. And Little Bird has accumulated rich experiences in publicizing the hotline. By distributing publicity materials, cooperating with TV station and inviting media to participate into our activity, the target group can have access to the contact information of Little Bird and find it when they are in need. By December 31, 2012, Little Bird (4 offices in total) has answered 166,191 calls from migrant workers seeking help in Beijing, Shanghai, Shenzhen and Shenyang. Since 2004, we distributed 568,100 copies of various publicity materials, received 96,490 visitors and reclaimed unpaid wages amounted RMB183, 418,370 (approximately USD30, 000,000). Volunteers participated into Little Bird public activities for 7,097 person times and LB staff wrote working diaries with 5.15 million characters. We have finished 52 projects, raising funds for RMB9.24 million. Little Bird was reported by more than 200 media outlets both at home and abroad for 1,935 times. There are 418,415 people directly benefited and 713,760 indirectly.
During the past 14 years, Little Bird provided legal and rights protection services for individual workers. In August, 2012, we started cooperation with an Irish company, PCH International, and set up the 4006373885 hotline in its supply factories. Thereafter, we expanded our work into providing psychological counseling for fixed number of workers in enterprises, and collecting workers’ views and suggestions to supervise the enterprise to fulfill its social responsibility. Providing preventative counseling service in advance of a labor disputes happening between employers and employees has become another core work of Little Bird Hotline.
Tel: 010-68515323 13910506125
Shenzhen Office: Room 703 Yongnian Building, No 132 Hongbao Street, LuohuDistrict,Shenzhen
Tel: 0755-28269055 Fax: 0755-25590755
Shenyang Office: Room 2002, Block C，Galaxy International Building,
No.28 Beizhan Road, ShenheDistrict,Shenyang
Shanghai Office: Minhang District, Shanghai