Little Bird National Service Hotline for the Workers --“400-6373885”

发布时间:2018-10-15 09:57:59 作者:unlove 阅读量:61

Little Bird National Service Hotline for the Workers --“400-6373885”

 

When chatting with an entrepreneur friend of us, we discussed the Shenzhen Little Bird’s new project, the “Enterprise/Worker Communication Hotline.”(http://www.xxnrx.org/Article/Show.asp?id=1479 ) This is the first time that Little Bird has partnered with businesses, and marks a turning point for the organization. In the past thirteen years, we only provided legal services for individual workers. Now, we will provide targeted services for workers’ groups in certain businesses, while still providing legal services for individual workers as we’ve done in the past. The following questions will try to clarify this new working focus.

 

1) Will the QQ services provided by Little Bird use QQ Groups?

      Similar to the groups, it has the same easy-to-remember number as our independent service hotline, 400-6373885. While catering to the needs of our business partners and factory workers, it also is aimed at providing national coverage to migrant workers. The workers outside Shenzhen shall only pay local fee when they dial it.

 

2) What about the number of employees at Little Bird, our professionalism, and our future development?

      There are fewer than twenty employees at Little Bird and most of them are law majors. We rely on the support of volunteers, our lawyers, psychological health consultants, journalists, and the volunteering strength of scholars and law major students. If Little Bird can successfully create partnerships with businesses, we will recruit new employees to guarantee the success of all our services and programs.

Regarding our future course, we will continue to provide free legal services for individual workers. At the same time, we will strive to expand our “Workers’ Communication Hotline” services to a growing number of businesses. Employees working in this direction could be experts in law, psychology, sociology, social work, etc.

Little Bird has always stressed the importance of openness and transparency, cooperation with the media. Little Bird actively strives to stay relevant to the headlines, by planning meaningful public welfare programs and inviting the media to attend.

Little Bird has hotline services in four cities, and created an “Intercity Space,” – an interactive online mutual-aid platform designed to broaden the scope of Little Bird’s services.

 

3) How is Little Bird’s “Workers’ Communication Hotline” different from similar services provided by other organizations?

      Little Bird’s Beijing office has a “People’s Mediation Committee”  authorized by Bureau of Justice in Dongcheng District Beijing (北京东城区司法局授权成立的“小小鸟人民调解委员会”) which can directly negotiate with employers to solve labor disputes without the need for arbitration or litigation. This method is direct, time-saving, and efficient. This kind of “neutral and moderate” rights protection method is acceptable to both employers and workers. Moreover, Little Bird is more capable than other grassroots services organizations to carry out the mission of rights protection.

In the last thirteen years, Little Bird has continually provided legal services for migrant workers, accumulated rich experience, and deeply explored the most common and pressing needs of this group. Regarding businesses and their workers, an NGO with over thirteen years of experience is more likely to be trusted.

 

4) Is ‘information collection’ or ‘problem solving’ more important to the “Enterprise/Worker Communication Hotline”?

      Problem solving is the goal, while information collection is a means to that end.

The communication hotline can collect workers’ suggestions and recommendations regarding a factory’s production, management and operation. After the suggestions are delivered to the business owners, Little Bird can help businesses solve problems to avoid conflicts. This is an effective way of preventing possible labor disputes, promoting harmony between workers and owners, and improving worker enthusiasm and efficiency. This method will bring rewards to businesses, which will benefit from the stability of having long-term workers.

 

5) As a grassroots organization, how will Little Bird, without power or money, solve problems?

Through the suggestions collected through the hotline and QQ, our volunteer lawyers, psychological consultants, and academics can work together to guarantee the smooth development of our campaigns. At the same time, we compile this information into reports and submit it to the businesses. This mechanism provides an open, equitable way to discuss and solve problems for businesses and workers.

When Little Bird discovers urgent problems, we will directly contact the relevant authorities at the factory. After explaining the nature of the problems, Little Bird strives to help solve the problem as soon as possible.

This said that one cannot rely on Little Bird alone to solve problems. We need a top-to-bottom and bottom-to-top system in which both sides, labor and owners, can profit by cooperation. All labor issues can be solved through communication, discussion, and negotiation. Our role is to analyze the seriousness of problems, discover potential dangers, and point out the rewards that can be gained by solving these issues.


小小鸟发起人魏伟给PCH的工人进行“热线服务”宣传

Wei Wei, the Founder of Little Bird, is introducing the Hotline Service to the workers in PCH supply factories. 

小小鸟全国工人服务热线“400-6373885

 

跟一个企业的朋友见面聊天,谈到了深圳小小鸟正在做的“企业-工人沟通热线”(http://www.xiaoxiaoniao.org.cn/Article/Show.asp?id=4499 ),这个活动是小小鸟首次与企业合作,成为小小鸟工作的一个转折点,之前的13年里,我们只为个体工人提供法律维权服务,而从现在开始,在保留日常的法律服务工作基础上,我们开始了为特定企业的特定工人群体提供有针对性的服务。几个问答,稍稍总结下这个新工作内容,如下。

 

第一、小小鸟为工人提供的QQ服务是QQ群吗?

QQ群类似,和我们开通的独立服务热线号码一样,便于记忆——400-6373885(累了气了帮帮我)。在专门服务于合作企业及其工厂工人的同时,也会向全国开通,深圳以外的工友拨打只需市话费。

 

第二、小小鸟的员工数量、专业背景以及未来的发展趋势?

小小鸟四个办公室只有十几个人,大部分员工是法学专业, 更多的依靠志愿者支持,我们有律师、心理咨询师、媒体记者、高校学者与学生的志愿者力量。如果小小鸟能与其他企业开展合作的话,我们会招募新人以确保成功实现服务目标。

未来趋势:我们仍然会继续为个体工人提供免费的法律服务,同时,努力实现为更多的企业提供“工人沟通热线”服务,此方向的员工将可以是法学、心理学、社会学、社会工作等专业。

小小鸟的工作一直强调公开透明,注重与媒体的合作,积极配合媒体的“新闻热点”需求、同时也会设计有意义的公益活动邀请媒体参与。

小小鸟目前在4个城市同时开通热线服务,搭建起了一个“城际间”的网络互助平台,可以为工人提供更大范围的服务。

 

第三、小小鸟的“工人沟通热线”与其他提供类似服务的机构区别在哪里?优势在哪里?

小小鸟热线北京办公室有“人民调解委员会”(北京市东城区司法局授权成立),可以直接面对雇主解决劳资纠纷,不用通过仲裁、诉讼等方式,直接、省时、高效。这种“中立且温和”的维权方式,工人、雇主都可以接受。而其他草根服务机构无法实现功能化维权使命。

由于过去13年来,小小鸟一直在为打工者提供法律服务,积累了很多经验,也深刻了解这一群体的最普遍、最急迫的需求。对于企业工人而言,一个有着13多年一线服务经验的公益组织,让他们在心理上更容易接受。

 

第四、“企业-工人沟通热线”最核心的地方是什么?是“收集信息”还是“解决问题”?

  收集信息是手段,解决问题是目标。

沟通热线可以收集工人对工厂的生产经营管理的意见、建议,提交给企业以后,最终找到解决问题的对策,可以有效预防一些潜在的劳资纠纷,避免恶性工人事件的发生,有效促进企业劳资关系的和谐,提高工人工作积极性以及生产效率,最终会使企业真正受益,工人更长久的留在企业工作,实现企业的长期发展。

 

第五、小小鸟如何“解决问题”,因为你的身份只是草根公益组织,无钱无权?

小小鸟通过“热线”、“QQ”收集工人的真实意见信息,在开展活动过程中,联合律师志愿者、专业的心理咨询师、高校学者等资源,保证活动的顺利开展。同时,会将收集到的信息整理成报告,提交给企业,多方代表机制让企业、工人以及小小鸟都参与进来,就是为了保证公正、公开讨论问题,及时找到适当对策。

  日常遇到紧急问题时候,小小鸟会直接联系工厂的相应负责人,及时告知问题所在,争取做到第一时间处理

要说到解决问题,光靠小小鸟是不行的,我们需要的是一种“自上而下”与“自下而上”的“相得益彰”,所有的问题,都是通过多方及时沟通、讨论,由企业协调解决的。我们需要做的就是分析出问题的严重性以及潜在风险,并指出问题解决后能取得的成效。

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